Guide to FOIA at SSA

The FOIA allows members of the public to request records from Federal agencies. The Federal government established FOIA to promote transparency and prevent agencies from having secret policies.

This guide explains how to request information and records from us, information we cannot disclose, and fees involved with a request.

How to Search for Public Information before Making A Request

We prepare many documents for public distribution through our website. We provide:

Please visit our Electronic FOIA Reading Room for information that might be responsive to your request.

Our Open Government portal helps point the public to our datasets and information to help answer your questions about our programs and operations.

PLEASE NOTE

Check these sources prior to making a FOIA request because we do not process requests for public information materials as Freedom of Information Act requests.

Records We May Not Release

The FOIA does not require agencies to disclose all records. Some examples of records we may not disclose are:

  • Classified records;
  • Information that is confidential by law;
  • Internal personnel rules;
  • Personal information about living people;
  • Records of investigations; or
  • Trade secrets or confidential financial information.

Your Request and the Privacy Act

Your Own Record
If you are requesting your own records, we will process your request under the Privacy Act and FOIA.

Request for Someone Else’s Records

The Social Security Act prohibits the disclosure of any file, record, report, or other information concerning a person obtained by SSA employees in the course of their duties, except as otherwise provided by Federal law and regulations. 42 U.S.C. § 1306.

If you are seeking SSA program records about a living individual, you must have the individual complete the Form SSA-3288 available at https://www.ssa.gov/forms/ssa-3288.pdf or complete a consent that complies with our regulation at 20 C.F.R. § 401.100 to request the individual’s records. If you obtain proper authorization, you may request this information from the individual’s local Social Security office. Please visit our website at www.socialsecurity.gov/locator to locate the individual’s local office.

SSA Employee Records

If you are seeking the records of a current SSA employee (regarding payroll, performance, leave, etc.), you should have the employee complete Form SSA-3465 and advise the employee to submit the form to his or her supervisor. When an employee resigns, retires, transfers, or otherwise terminates employment with SSA, Form SSA-3465 should be mailed to SSA’s Office of the General Counsel, Office of Privacy and Disclosure at 6401 Security Boulevard, West High Rise, Room G-401, Baltimore, Maryland 21235.

Earnings Records - If you are seeking a living or deceased individual’s earnings records, please follow the instructions to complete Form SSA-7050-F4 available at: https://www.ssa.gov/forms/ssa-7050.pdf and mail it to the address on the form along with the applicable fee and other evidentiary documents, as required.

Records Needed for a Social Security Benefit Application
If you need your records regarding your claim for Social Security benefits, or if you are a representative of someone pursuing a claim for Social Security benefits, send your request to your local Social Security office.

Learn more about SSA's commitment to Privacy

The FOIA Process at SSA

Tab 1

We try to handle your request within 20 days from the date we receive it. It may take longer depending on the difficulty of finding the record and how much other work we have. We process requests on a “first in, first out” basis using the following categories:

Normal
Requests where the receiving office has all the information it needs for the answer. These requests will take the least amount of time to process.

Longer
Requests that often require the receiving office to obtain more information from another SSA office.

Longest

Requests that require:

  • More information or records from another SSA office or another government office;
  • A voluminous number of records, or
  • Additional decisions on releasing records from these offices.

These requests take the longest to answer.

Tab 2

We provide expedited handling when the request:

  • Involves an imminent threat to a person’s life or physical safety, or
  • Is made by a member of the media to obtain information that the public has an urgent need to know and the records would cover actual or alleged Federal Government activity.

If you think we should expedite your request, please explain your reasons fully in your request. Within 10 days from the date of your request, we will decide whether we will expedite it and notify you of our decision.

Tab 3

Sometimes we cannot disclose some or all of the records you requested. When we cannot disclose some or all of the records you requested, we will send you a written denial, explaining our reason(s) and your appeal rights. 

If you would like further assistance with your request, you may contact our FOIA Public Liaison by email at FOIA.Public.Liaison@ssa.gov; by phone at 410-965-1727, by choosing Option 2; or facsimile at 410-965-0869.  Additionally, you may contact the Office of Government Information Services (OGIS) at the National Archives and Records Administration to inquire about the FOIA mediation services they offer.  The contact information for OGIS is as follows: Office of Government Information Services, National Archives and Records Administration, 8601 Adelphi Road – OGIS, College Park, MD  20740-6001; email at ogis@nara.gov; telephone at 202-741-5770; toll-free at 1-877-684-6448; or facsimile at 202-741-5769.

If you disagree with this decision, you may file a written appeal with the Executive Director for the Office of Privacy and Disclosure, Social Security Administration, 617 Altmeyer Building, 6401 Security Boulevard, Baltimore, Maryland 21235.  Your appeal must be postmarked or electronically transmitted to FOIA.Public.Liaison@ssa.gov within 90 days of the date of our response to your initial request.  Please mark the envelope or subject line with “Freedom of Information Appeal".